Smart solutions for Voice Communication

Enhanced exposure and ease of reach combined with 24/7 service and efficient reponse time

Get a superior Customer Experience, generate more leads and higher conversion rate at lower costs

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Trusted by leading businesses and Large Entities

Reinvent customers experience

SMART NUMBER

  • Unique Short phone number
  • Superior exposure, ease reach and accessibility
  • Easy to remember
  • Simple to use (100% recall among adults)
  • High conversion rate for generated lead (25% – 30%)

SMART VOICE

  • AI Voice Assistance
  • Active response & assistant 24/7
  • Shorten up the time of determining caller’s intent and need
  • Zero on-hold time and missed calls
  • Decrease total call duration by 50%
  • Free up agents to resolve complex queries

SMART CONTACT

  • Cloud Base Call-Center
  • Transfer call to required destination regardless its location
  • Perfect mix of self-service and agent
  • Automatic follow up
  • Recorded voice conversations hosted on cloud
  • Follow-up and call-back support

How it works

SMART NUMBER

Initiate voice call via a 4 digits short number with superior exposure, recall and reach

SMART VOICE

Immediate reponse, conducts conversation followed by action 24/7 wiht Interactive AI Voice Assistant

SMART CONTACT

Manages calls flow, distributes to required destination and follow-up (CMR & callback support)

Arificial Intelligence
takes many
forms

  • Each of Smart Solutions element may also be implemented as stand alone and integrated with any existing Call Center systems

  • Smart Solution incorporates advanced Artificial Intelligence and other technologies that have a direct impact on operation efficiency, performance, business growth and results

  • Enhancing the calls flow, efficiency and quality, leads to superior Customer Experience, and conversion rate while reducing customer-care operational costs

  • The technology that was a domain of large entities only, is now available and affordable for small and medium entities also

Client’s stories in various industries

MEDICAL SERVICES

Incoming Customer’s traffic increased by 300% in 8 months.

Call center had to increase capacity from 60 to 200 incoming lines.

BANK CALL-CENTER

Increased customer’s response by 110%.

As a result, added 10 new Star Numbers for various divisions.

INSURANCE CALL-CENTER

An increase of new customer’s call and orders by 40% in less than 9 months.

“Talking to a client is the most important part of Customer-Care and Sales process…”
Because, voice is interpersonal, informal and inherent to human communication.

Reinvents customers experience

SMART NUMBER

  • A unique 4 digits short telephone number dialed with “*” key (as prefix) (i.e. *2272 or *CASA)
  • Superior exposure and reach (600% more than a normal number) with 100% recall
  • Up to 35% in conversion rate vs 1% – 2% in on-line promotion
  • Simple integration and fast implementation with existing call-center system
SMART NUMBER

SMART VOICE

  • AI (Artificial Intelligent) IVR voice assistance
  • Automatic voice calls response & assistant active 24/7
  • Fast determining caller’s need – time reduced by 75%
  • Shorter call duration – decreases by 50%
  • Zero out of missed calls from potential customers
  • Online report support (call and conversation detail)
SMART VOICE

SMART CONTACT

  • A complete cloud base call-center solution
  • Switch caller to required destination, regardless the agent’s location
  • Ideal mix of self-service and agent assistant contact supported AI
  • Recorded conversation hosted on cloud
  • Automatic Call-Back
  • Admin, Reporting and analytics Center
  • Scalable and upgradable for future needs
SMART CONTACT

Book a presentation today

Let’s make together your Customer Experience Smarter