SMART Contact

Cloud base Multi-Channel Contact Center solution

Why Smart Contact?

Inbound Call and Callback capabilities

Gets customers to the right person, regardless their location

Perfect mix of self-service and contact agent support

Integrated soft phone

Recorded conversations hosted on cloud

What your business will benefit of

  • Ability to handle high load of incoming calls

  • Your calls won’t be missed anymore

  • Increased productivity via unified communication

  • Streamlined customer experience

  • Call management

Advanced Contact Center solution

Manages the

H A N D L I N G

D I S T R I B U T I O N

and

T E R M I N A T I O N

of your Voice Calls

and

Multi – Channel Communications

Smart Contact Solution

Get all of the Contact Center Applications you need

Ai IVR Solutions

Intelligent self-service made easy with our integrated Ai IVR software including Automatic Speech Recognition and Text to Speech.

Interworking with Microsoft Teams

OpenScape UC Web Client integrated into Microsoft Team application.

Customer Service

Intelligent and flexible multichannel skills based routing to get customers to the right person, regardless of agent location.

Additional features

  • Admin Center
  • Option to add or modify users profiles and manage agent skills
  • Reporting and Analytics Center
  • Ecosystem integrations

Reinvents customers experience

SMART NUMBER

  • A unique 4 digits short telephone number dialed with “*” key (as prefix) (i.e. *2272 or *CASA)
  • Superior exposure and reach (600% more than a normal number) with 100% recall
  • Up to 35% in conversion rate vs 1% – 2% in on-line promotion
  • Simple integration and fast implementation with existing call-center system
SMART NUMBER

SMART VOICE

  • AI (Artificial Intelligent) IVR voice assistance
  • Automatic voice calls response & assistant active 24/7
  • Fast determining caller’s need – time reduced by 75%
  • Shorter call duration – decreases by 50%
  • Zero out of missed calls from potential customers
  • Online report support (call and conversation detail)
SMART VOICE

SMART CONTACT

  • A complete cloud base call-center solution
  • Switch caller to required destination, regardless the agent’s location
  • Ideal mix of self-service and agent assistant contact supported AI
  • Recorded conversation hosted on cloud
  • Automatic Call-Back
  • Admin, Reporting and analytics Center
  • Scalable and upgradable for future needs
SMART CONTACT

Take the first step

Let’s make together your Customer Experience Smarter